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Further Resources

Water services

Find your Water Supplier in England and Wales

Scottish Water

Head Office
Castle House
6 Castle Drive
Carnegie Campus
Dunfermline
KY11 8GG

Helpline: 0800 0778 778

Scottish Water list of contact numbers and emails

Northern Ireland Water

PO Box 1026
Belfast
BT1 9DJ

Waterline
03457 440088

Regulators

England and Wales


The Environment Agency (England)

The EA’s website provides the contact details of your local EA office.

Incident hotline: 0800 807060 (Freephone* 24 Hour)
General Enquiries: 03708 506 506 (Mon-Fri 8-6)

To write to the Environment Agency, use:
National Customer Contact Centre
PO Box 544
Rotherham S60 1BY

E-mail: enquiries@environment-agency.gov.uk except for reporting environmental incidents.
Hotline for reporting environmental incidents: 0800 80 70 60

Natural Resources Wales (NRW)

The NRW’s website provides the contact details of your local NRW office.

Incident hotline: 0800 807060 (Freephone* 24 Hour)
General Enquiries: 0300 065 3000 (Mon-Fri 9am-5pm)

Postal address:
Natural Resources Wales
Ty Cambria
29 Newport Road
Cardiff CF24 0TP

E-mail: enquiries@naturalresourceswales.gov.uk except for reporting environmental incidents.
Hotline for reporting environmental incidents: 0800 80 70 60

Drinking Water Inspectorate (DWI)

Postal address:
Area 7e
9 Millbank
c/o Nobel House
17 Smith Square
London
SW1P 3JR
Tel: 0300 068 6400

E-mail: dwi.enquiries@defra.gsi.gov.uk

Water Services Regulation Authority (OFWAT)

Postal address:
Ofwat
Centre City Tower
7 Hill Street
Birmingham B5 4UA
United Kingdom

Telephone: +44 (0)121 644 7500
Fax: +44 (0)121 644 7559
E-mail: mailbox@ofwat.gsi.gov.uk

Department for Environment, Food and Rural Affairs

Defra
Nobel House
17 Smith Square
London
SW1P 3JR

Defra Helpline: 03459 33 55 77
Email: helpline@defra.gsi.gov.uk

Scotland


Scottish Environment Protection Agency (SEPA)

SEPA Corporate Office
Erskine Court
Castle Business Park
STIRLING
FK9 4TR

Incident Hotline: 0800 80 70 60 (SEPA, like the Environment Agency prefers all pollution incidents to be reported to its incident hotline)
Facsimile: 01786 446885

Drinking Water Quality Regulator (DWQR)

Drinking Water Quality Regulator for Scotland
PO Box 23598
Edinburgh
EH6 6WW

E-mail: regulator@dwqr.org.uk

Water Industry Commission for Scotland

The economic and customer service regulator of Scottish Water.

By Post:
Water Industry Commission for Scotland
First Floor
Moray House
Forthside Way
Stirling
FK8 1QZ

Telephone: +44 (0)1786 430200
Fax: +44 (0)1786 462018
Email: enquiries@watercommission.co.uk

Northern Ireland


NI Environment Agency

Klondyke Building
Cromac Avenue
Gasworks Business Park
Lower Ormeau Road
Belfast
BT7 2JA

Telephone: Phone: 0845 302 0008
24 Hour Water Pollution Hotline: 0800 807 060

The NI Drinking Water Inspectorate (the Inspectorate)

Write to the Inspectorate at:
Klondyke Building, Cromac Avenue,
Gasworks Business Park, Lower Ormeau Road,
Belfast BT7 2JA

Email: dwi@doeni.gov.uk
Telephone: (028) 9056 9282

The Utility Regulator: Electricity, Gas, Water

The Utility Regulator can be contacted via online form or by:
Telephone: 028 9031 1575
Fax: 028 9031 1740

or in writing at:
NIAUR
Queens House
14 Queen Street
Belfast
BT1 6ED

Other Useful Contacts and websites

The Water Regulations Advisory Scheme (WRAS)

Write to WRAS at:
Fern Close,Pen-y-Fan Industrial Estate,
Oakdale, Gwent, NP11 3EH.

Tel: 01495248454.
E-mail:info@wras.co.uk

Consumer Council for Water (CCW)

1st floor, Victoria Square House, Victoria Square, Birmingham
B2 4 AJ

National number: 0845 039 2837
National e-mail: enquiries@ccwater.org.uk

Consumer Focus Scotland

By post:
Consumer Focus Scotland
Royal Exchange House
100 Queen Street
Glasgow
G1 3DN

Telephone: 0141 226 5261
Fax: 0141 221 0731
Text phone: 0141 226 8459

Consumer Council for Northern Ireland

By post:
116 Holywood Road
Belfast
BT4 1NY

Tel: 028 9067 2488
Fax: 028 9065 7701
E-mail: info@consumercouncil.org.uk

Water UK

Represents UK water and waste water suppliers at a national and European level. By Post:
36 Broadway
London SW1H 0BH

Tel: +44 (0)20 7344 1844
Fax: +44 (0)20 7344 1866

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